Tickets / files0Saved to backend profile
Account Portal
Create account ready
Create your Account Portal account
Create an Account Portal account with your email and password. Ticket-specific records, document requests, messages, and deadlines appear after a matter is added or authorized.
Signed-in portalBackend sync ready
Your account
Your private workspace for ticket tracking, document uploads, support updates, saved contact details, and account settings.
This portal stays signed in on this browser until you choose Sign out.
Support updates0Messages and status notes
Document requests0Detected from support feed
Preferred contactEmailEditable in profile
Latest activityReadyBased on portal records
Profile health0%Backend profile completeness
Dashboard
Account overview
Backend profile details, ticket progress, requests, and next actions in one workspace.
Matter progress
Progress tracker
Your account is active and ready for ticket details.
- Account activeSecure sign-in is ready.
- Ticket savedTicket/file info is connected.
- Review underwaySupport updates appear here.
- Client follow-upRequests and reminders are visible.
- Resolved / closedFinal notes stay organized.
Profile health
Completeness checklist
These items are read from your backend account record.
Backend data
Account snapshot
Waiting for account data.
Email—
Created—
Updated—
User ID—
Attention center
What needs attention?
Portal requests and missing profile items will be summarized here.
Tickets & files
Tickets on this account
Ticket/file numbers are saved to the backend profile field and shown here as individual cards.
No saved tickets yet.
Support feed
Updates from the support desk
Backend update records, status notes, document requests, and deadline reminders appear here.
No updates yet.
Edit profile
Account information
These fields save through the existing backend account endpoint.
Documents
Documents & requests
Document-related backend updates are grouped here so requests are easier to spot.
Upload center
Upload documents and photos
Send ticket images, notices, disclosure, PDFs, screenshots, or other requested files with your account context attached.
Support
Contact and help
Use these options when something looks missing, urgent, or needs manual support.
Urgent items
Contact support when urgent
Deadline issueEmail or call if a response deadline, court date, or notice looks missing.
Wrong ticket detailUpdate the profile first, then message support if it still looks incorrect.
Document requestUse the update feed and document tab before sending sensitive files.
Contact
Support desk
Support shortcuts
Fast actions
Activity
Account timeline
A timeline built from backend record dates and support update history.
Security
Security & settings
Session controls, password help, privacy reminders, and backend sync status.
Security reminders
Keep the portal private
Password safetyDo not send passwords by email or text.
Shared devicesSign out after using the portal on a public or shared computer.
Private recordsTicket-specific details appear only after a ticket is added or authorized.
Backend connection
Sync status
Use Refresh data to confirm the account backend is responding.
Account controls
Common tasks
01
Create account
Create an account with your name, email address, phone number, and password.
02
Sign in anytime
Already have an account? Use the sign-in option. Ticket-specific records appear only after a matter is added or authorized.
03
Portal tools
The Account Portal supports account creation, sign-in, password-help links, messages, and ticket-status tools after the relevant account or matter features are activated.
Security note: Account creation and sign-in are available without an active ticket. Private ticket records and matter-specific documents appear only after a ticket has been added or authorized. Do not share passwords by email or send unrelated sensitive documents.