How it works
A simple ticket workflow clients can actually follow.
The process is designed to reduce confusion: collect the facts, identify deadlines, organize the file, route legal work appropriately, track progress, and close the matter with a clear outcome record.
After you submit: TTE reviews the ticket details, checks for missing information, flags deadline urgency, and sends next steps or a quote where appropriate.
Choose the ticket type
Client selects offence type, jurisdiction, issue date, response due date, and urgency level.
Submit intake details and prepare documents
Ticket details and document information are collected during intake. Account Portal login can be used before or after intake to keep document requests and ticket-related updates organized.
TTE builds the review package
Documents are logged, missing items are flagged, deadlines are tracked, and the ticket is prepared for the correct service path.
Review handoff coordination is prepared
Questions or tasks that require legal advice, representation, filings, or regulated work are handed off to authorized professionals when the scope requires it.
Progress appears in the Account Portal
Clients can see current stage, activity notes, document requests, enabled uploads, messages, tasks, and next deadlines once a matter is added or authorized.
Outcome and account history are archived
Final notes, remaining payment or compliance reminders, documents, and closed ticket history remain available in the account area.
Sample Account Portal preview
A public preview of progress, files, tasks, and messages.
This public preview shows how clients can review ticket progress, next steps, documents, messages, and account settings. Private records are not shown on the public website.
Ticket timeline
- ✓Intake received
Ticket details, deadline, and documents logged. - ✓Missing item check
Client asked to prepare insurance-card and notice details. - 3Review handoff coordination
Summary package prepared for authorized review. - 4Resolution path
Negotiation, hearing preparation, or next action tracked.
Portal modules included
- All submitted tickets and progress bars
- Document checklist and document request tracking
- Messages, tasks and activity feed
- Client contact notes and authorized-contact details after activation
- Account Portal access structure